1. Introduction

Welcome to Maz Express. We are committed to safeguarding your privacy and ensuring the utmost security for your personal data when you use our mobile application and logistics services.

This Privacy Policy outlines the types of data we collect, how it is used, stored, and protected, as well as your rights regarding your data.

2. Information We Collect

To provide reliable shipping, tracking, and delivery services, we may collect the following information:

• Account Information: Name, phone number, and email address for account authentication and user profile management.
• Shipping & Delivery Data: Pickup and delivery addresses, parcel specifications, tracking codes, and recipient contact details.
• Location Data: Approximate and precise location data when selecting pickup/delivery points on the map.
• Device & Notification Data: Device identifier and Firebase Push Notification tokens to deliver shipment status alerts.
• Camera & Photos (Optional): Uploading invoices or photos of parcels when submitting support requests or claims.

3. How We Use Your Data

• To process, route, and deliver packages and freight safely to their destination.
• To send real-time push notifications regarding tracking updates and status changes.
• To manage customer invoices, account balance ledger, and transaction history.
• To provide dedicated customer support and address customer inquiries.
• To ensure platform security and prevent unauthorized access or fraud.

4. Data Sharing & Protection

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data is shared solely with authorized delivery personnel and operational logistics partners strictly necessary to fulfill delivery requests.

5. Data Retention & Account Deletion

We retain your data as long as your account remains active to provide continuous logistics services.

Account & Data Deletion Requests: You have the right to request the permanent deletion of your account and personal data at any time. You can submit a deletion request via our in-app settings or by contacting our support team. We will process and permanently remove your records in accordance with applicable regulations.

6. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any significant changes will be notified directly through the application or our official channels.